Build or Buy: The Software Dilemma – Part One

A few months ago I worked with a client who wanted me to help them implement an online lead aggregation and distribution solution. They knew what they needed in a general sense, but weren’t entirely sure where to start. Should they build one from scratch? Should they try to find a packaged solution that will work out of the box? Should they customize an out-of-the-box package?

Build or buy: This is a common problem faced by organizations across the globe. Unfortunately, the answer is seldom cut and dry. The first thing that MUST be done is to document the business requirements. A good business requirements document will explain what the software is expected to do, who will use it, and how it fits into your business processes. Also, don’t forget to confront those sticky issues such as integration, hardware requirements, management tools, reports, backup, security, and ongoing support.

Once you know exactly what you need, the build or buy decision becomes a little easier. If you can find a product that meets your requirements exactly, you’ve hit the jackpot! Check the vendor for stability, review the product thoroughly, make sure the price is right, and then pull the trigger.

My next post will continue this article.

Jesse Melnick

Arthur Andersen

I was recently approached by an entrepreneur who wanted my help writing a PPM and finding sources of venture capital for his start up. Our mutual friend who introduced us had mentioned that I worked for Arther Andersen as a business consultant in a previous life. The entrepreneur seemed to believe this to be the most important fact about me.

I am still surprised at how much respect the Andersen name still commands in the marketplace. Not to say that it isn't deserved. As an insider, I remember working with extraordinarily talented young people, recruited at the top of their classes from well respected schools. These kids were highly intelligent and still socially adept, a winning combination in the business world.

So what happened to all of that Andersen talent? Most of them were absorbed by the Big 4 or by other enterprise consulting firms such as IMB and Gateway. It seems that while the Arthur Andersen entity is no more, the Arthur Andersen name and spirit lives on.

Jesse Melnick
www.jessemelnick.com